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Ordering and Shipping Information

Online Ordering
Placing an order with Culture for Kids is very easy and safe. Simply locate the item(s) you wish to purchase from our extensive selection and follow these simple steps:

When the desired product is found, click on the Shopping Cart Icon associated with the item.

The contents of your shopping basket will be displayed. This information reveals the product number, title, quantity, and per unit cost. If multiple quantities of the same item are desired, you may change the number of items from the default of one (1) to the appropriate number. You may continue shopping by clicking on the Category Search tab on the top of the web page, or you may go to checkout by clicking on the Proceed to Final Checkout button on the bottom of the basket page. Each time subsequent items are selected for purchase, by clicking on the associated Add to Cart button, this shopping basket page will appear to reveal the total contents and price. Items may be removed from the shopping basket by clicking on the Remove Item button.

Click on the appropriate button for where the items will be shipped to (Ohio, Other U.S. states, or International).

Click on the Proceed to Final Checkout button to proceed with your purchase. An Order ID Number will appear in the top left hand corner. Your order will appear with the appropriate charges for shipping and handling and tax if applicable. You will be prompted to enter your billing address, your shipping address if different, phone number and e-mail address. Please enter your credit card number and expiration date.

Click on Purchase button at the bottom of the page. Once you have entered the needed information, a page similar to the shopping basket page will be displayed in which the final contents of your shopping basket are listed with your bill-to and ship-to information.

A comment box will appear on this page where messages for gift cards or comments or questions about shipping, deliveries, or your order can be entered. Upon clicking on Submit Comment, this message will be forwarded to our Customer Service Department along with your order and will be responded to or acted on promptly. This is the only record of your order. You must save or print this page for your records.

Printable Order Form
If you wish to pay with a check, money order or purchase order, we have an printable order form -- Order Form (PDF format 25K size). Print it out, complete it, and either fax it to us or mail it. Our fax number is (513) 563-3105. Our address is: Culture for Kids 4480 Lake Forest Dr. Cincinnati, OH 45242.

Payment Methods
We accept Visa, MasterCard, Discover, and American Express. It is our standard policy not to charge your card before your order is ready to ship. If you have a backordered item, we will not charge you until it is filled. You may give us your credit card information via online, phone (1-513-563-3100), or fax (513-563-3105). For payment by check or money order, print out a copy of your completed order form and mail this to us with your check to
Culture for Kids, 4480 Lake Forest Dr., #302, Cincinnati, OH 45242. Check orders will not shipped until payment is received and has cleared your bank. We will charge a $25 fee on all returned checks. Money order and cashier check orders will be processed upon receipt of payment. We will automatically cancel orders awaiting checks or money orders if payment is not received within 14 days.

Safe Shopping Guarantee
Yes, shopping at CultureforKids online is safe. Every credit card purchase you make at
CultureforKids.com is backed by the CultureforKids.com Safe Shopping Guarantee and an SSL secure site. We guarantee that every transaction you make at CultureforKids.com will be 100% safe. We employ the latest 128-bit encryption technology in all parts of our site which require you to provide your personal or account information. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at CultureforKids.com. If you feel more comfortable, you can print the order form and fax, mail or call in your order.

Shipping
When you fill out our online order form, our system automatically calculates and displays the shipping charges for your inspection. Note that it typically takes us 24 hours to process your order before it is shipped. There is an automatic $25 fee billed to your account if a shipment is refused.

STANDARD SHIPPING

Order Total

U.S. -- 48 States (Regular)

Hawaii/Alaska/Guam/
Puerto Rico (Regular)

Up to $20.00

$8.95

$8.95

$20.01 to $40.00

$9.95

$9.95

$40.01 to $50.00

$10.95

$10.95

$50.01 to $70.00

$11.95

$11.95

$70.01 to $99.00

$12.95

$12.95

$100.00 or more 10% of total 15% of total

2-DAY EXPRESS SERVICE

Order Total

U.S. -- 48 States ( 2-Day Express)

Hawaii/Alaska/Guam/
Puerto Rico (
3-Day Express)

Up to $20.00

$22.00

$29.50

$20.01 to $40.00

$26.00

$34.00

$40.01 to $50.00

$28.00

$38.00

$50.01 to $70.00

$30.00

$40.00

$70.01 to $99.00

$35.00

$42.00
$100.00 or more

30%

40%


International Shipping
(including Canada):
Yes, we gladly ship anywhere in the world and will ship via Airmail(1-2 weeks). We no longer ship via Surface Mail. We are working diligently to automate the international shipping feature of our order form. For now, please fill out the comment box when you fill in the orderform for your preference for shipping, and we will inform you of the best rates before processing your order. We have provided a couple of charts to help you with your estimating your cost. Please email us at info@cultureforkids.com for the exact amount.

Gift Certificates
Yes, in any amount over $20.00. There is no additional tax or shipping and handling charge. You may have them personalized and sent directly to the recipient with our Culture for Kids Catalog or sent to you so that you may present the certificate in person. Click here to order.

Return Policy
Within 30 days of receipt of your order, you may return the product in its original, saleable condition. We will issue a full refund for the price of any item you return that meets these conditions. Shipping and handling charges are not refundable. We will issue a return postage only if the return is a result of our error. Videos, audio, and software are not returnable once opened unless they are found to be defective. For returns and exchange, please print the forms and follow the directions. Return Form (PDF format - 11K size) or use an image file Return Form image file (58K size)

Canceling Orders
To cancel an item on back order, contact our Customer Service department by e-mailing: sales@cultureforkids.com. Please include your Order Number within the message. If the order already shipped, you will be notified.

Customer Service Department
Our goal is to give you the best possible shopping experience. Our Customer Service department is on hand to help with your questions about products, shipping, availability or any other concern. The many ways to contact our Customer Service Department: You can send us an email info@cultureforkids.com or FAX 513-563-3105. You can call us at 1-513-563-3100 (for customers outside of the United States.) Here are our Customer Service hours. Monday - Friday: 9 a.m. - 5 p.m. EST.

Typographical Error
In the event a product is listed at an incorrect price due to typographical error or error in pricing information, Culture for Kids shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Culture for Kids shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Culture for Kids shall immediately issue a credit to your credit card account in the amount of the incorrect price. We also reserve the rights to change shipping fees in the event that the item is oversized. You will be informed ahead of time.

Need an answer? E-mail us.
If you didn't find the answer to your question on this page, please send e-mail to sales@cultureforkids.com and we will respond to you personally.


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Typographical Error
In the event a product is listed at an incorrect price due to typographical error or error in pricing information, Culture for Kids shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Culture for Kids shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Culture for Kids shall immediately issue a credit to your credit card account in the amount of the incorrect price. We also reserve the rights to change shipping fees in the event that the item is oversized. You will be informed ahead of time.

Need an answer? E-mail us.
If you didn't find the answer to your question on this page, please send e-mail to sales@cultureforkids.com and we will respond to you personally.

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