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Regular Shipping
- Estimated delivery 3 to 10 business days following shipment.
Second Day Air
- Estimated delivery by 7:00PM two business days following shipment.
We need a little time
to process and assemble your order before we actually ship it. Please
note that shipping time is not the same as total delivery time. Choosing
next day air does not always mean your order will be delivered the day
after you place your order online.
Our warehouses
do not ship on weekends and we do not offer Saturday, Sunday or holiday
delivery. Please allow an additional 24 to 48 hours for weekend orders.
When you fill out
our online order form, our system automatically calculates and displays
the shipping charges for your inspection. Note that it typically takes
us 24 hours to process your order before
it is shipped. There is an automatic $25 fee billed to your account if
a shipment is refused.
STANDARD SHIPPING
| Order Total
|
U.S. -- 48 States
(Regular) |
Hawaii/Alaska/Guam/
Puerto Rico (Regular) |
| Up to $20.00
|
$8.95 |
$8.95 |
| $20.01 to $40.00
|
$9.95 |
$9.95 |
| $40.01 to $50.00
|
$10.95 |
$10.95 |
| $50.01 to $70.00
|
$11.95 |
$11.95 |
| $70.01 to $99.00
|
$12.95 |
$12.95 |
| $100.00 or more
|
10% of total
|
15% of total |
2-DAY EXPRESS SERVICE
| Order Total
|
U.S. -- 48 States
( 2-Day Express) |
Hawaii/Alaska/Guam/
Puerto Rico (3-Day Express)
|
| Up to $20.00
|
$19.00 |
$29.50 |
| $20.01 to $40.00
|
$24.00
|
$34.00 |
| $40.01 to $50.00
|
$28.00 |
$38.00 |
| $50.01 to $70.00
|
$30.00 |
$40.00 |
| $70.01 to $99.00
|
$32.00 |
$42.00 |
| $100.00 or more
|
30% |
40% |
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International
Shipping (including Canada):
Yes, we gladly ship anywhere in the world and will ship via U.S. Postal
Airmail. For faster delivery, we can ship via US Postal Global Priority
or Air Mail (1-2 weeks). We no longer ship via Surface Mail. Please
fill out the comment box when you fill in the order form for your preference
for shipping, and we will inform you of the best rates before processing
your order. Please email us at info@cultureforkids.com for the exact amount.
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Return
Policy
Within 30 days of receipt of your order, you may return the product in
its original, saleable condition. We will issue a full refund for the
price of any item you return that meets these conditions. Shipping and
handling charges are not refundable. We will issue a return postage only
if the return is a result of our error. Videos, audio, and software are
not returnable once opened unless they are found to be defective. For
returns and exchange, please contact us for return authorization number.
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Canceling
Orders
To cancel an item on back order, contact our Customer Service department
by e-mailing: sales@cultureforkids.com. Please
include your Order Number within the message. If the order already shipped,
you will be notified.
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Customer
Service Department
Our goal is to give you the best possible shopping experience. Our
Customer Service department is on hand to help with your questions
about products, shipping, availability or any other concern. The many
ways to contact our Customer Service Department: You can send us an
email sales@cultureforkids.com or
FAX 513-563-3105. You can call us toll free at 1-800-765-5885 or 1-513-563-3100
(for customers outside of the United States.) Here are our Customer
Service hours. Monday - Friday: 9 a.m. - 5 p.m. Eastern Standard Time
(same as New York City).
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Need
an answer? E-mail us.
If you didn't find the answer to your question on this page, please send
e-mail to info@cultureforkids.com and we will
respond to you personally.
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